Yes, although additional fees may apply for areas farther out. About The Bounce delivers, sets up and picks up within a 20 mile radius for free!
Yes, we certainly do. Please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees will incur for outside a 20 mile radius. When you check out, you should see any travel fees that accumulate.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 or more hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
No, the jumps will always be clean when you get it. About The Bounce cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator if no electricity is offered. We rent generators at a reasonable cost. Also, most parks are first come, first serve so get your spot early in the day.
Cash, Credit Cards and Checks. All payments are due by the time of set up. Checks are only accepted until 14 days prior to your event date. If paying with cash, please have exact change as our drivers do not carry change.
If you need to cancel your event, please call our office. All deposits will be held in the form of a raincheck that is good for 1 year. If you need to cancel your event due to weather conditions on the day of your event, please call before 8 am. Once our drivers arrive for set up, no refunds or rainchecks will be issued. No exceptions.
Yes, all orders require a Credit/Debit Card deposit of 35%-50% at the time the order is placed depending on the total amount of your rental. Deposits are non-refundable. If you need to cancel your event FOR ANY REASON, you will be given a raincheck that is good for 1 year. When items are booked, they are no longer available to rent. Each cancellation costs us up to the full amount the units are rented for.
Each jump description has the measurements of how much space is needed to setup the jump. Our measurements include space for the blower and the stakes. Our jumps can't rub against walls or trees as this may damage the jump. Measure your area to be sure you have the space for the jump you want. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Check the requirements listed with each jump. Also, make sure there's at least 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. We can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your emailed receipt once you've ordered. We will also have a copy when we come to set up.
You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens, please alert us at once so we can remedy the situation. If damage occurs due to failure in following our safety rules or in negligence (i.e. not turning off the blower in high winds), you will be responsible for all damages up to and including replacement of the unit/blower etc. (this can cost thousands of dollars). We provide you with all of the safety rules you need to operate the equipment successfully.